CTTI transforms the Generalitat de Catalunya with Microsoft Dynamics 365
The Center for Telecommunications and Information Technology (CTTI) delivers computer and telecommunications services for the Generalitat de Catalunya. With Microsoft Dynamics 365, they've developed a holistic view that helps identify customer needs and puts the customer at the center of the organization. Requests are tracked through to resolution and evaluation—delivering personalized, omnichannel experiences resulting in improved customer satisfaction and retention.