How does a retailer cut IT resolution time in half? This customer story shows how Mobilezone replaced a legacy chatbot and rigid IT forms with customer and IT agents built on Microsoft Copilot Studio with Dynamics 365 and Power Platform. The agents deliver multilingual, context-aware support, handle more than 1,600 chats monthly, and establish a scalable foundation for agentic AI. Read the story to learn from Mobilezone’s experience.

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