Customer Corner

Information to help you get the most out of your Microsoft Dynamics software

Enhancement Plan benefits

Enhancement Plan benefits:

The most common questions from Customers are "What is the Enhancement Plan? Why do we need it?"

The answer is, "The enhancement plan is a vital component of your Dynamics system, and an invaluable resource for your employees."

Now that Microsoft has introduced the Business Ready licensing model, the enhancement plan contains more benefits than ever, to help you and your company master your accounting software and improve your workflow.

• CustomerSource: CustomerSource is an authorized Web site for customers enrolled in the Enhancement Plan. The site contains a searchable knowledge base, downloads, documentation, discussion boards, online training, news, and other features. These resources can help customers be more productive, empowered, and connected. Click here for a PDF overview of CustomerSource resources.
  
  
• Unlimited online training: These are new benefits for all customers enrolled in the Enhancement Plan, available globally.
  
  E-learning: Classroom-equivalent online training on specific topic areas, for example, a product module. Available in English only.
  
  Training materials: These can be used as a study tool or as a desktop reference. Available in multiple languages.
  
  Local functionality training material extensions: Addendums available for select training material titles. Designed to deliver content on local functionality within a given country. Available primarily in English, although there are some in other languages.
  
  "What's New" training materials: Delta training between product versions. Available in English with a few titles translated into other languages. Always available as a manual with some product versions also available as E-Learning.
  
  Learning plans: A training roadmap that helps individuals easily find the training they need. Outlines every training and certification option available for each module. Available in English only.
  
  
• Upgrades, updates, service packs, fixes, and regulatory/tax updates: The upgrade and update benefit is stronger than ever for all product lines in all regions with a goal of providing additional product value each year and published product roadmaps so customers can plan for future upgrades. In addition, timely delivery of regulatory updates and hot fixes keep customers in compliance with local regulations.
  
  
• Support lifecycle policy: Provides Microsoft customers with clear and predictable support information for all Microsoft products, including the Microsoft Dynamics product family, enabling customers to effectively plan for their software requirements based on long-term knowledge of the support cycle for Microsoft products. Microsoft provides a five-year minimum of mainstream support for all products released in 2005 and all future releases.
  
  
• Investment protection (formerly transformational assurance): An existing benefit that is highly valued but not known to all customers. This is the ability for a customer to move to the future converged Microsoft Dynamics solution without having to repurchase the functionality they already license today.
  
  
• Protected list price: Protected list price helps customers budget more predictably for their Enhancement Plan renewal year after year, enabling customers to protect their system list price as the basis of future renewals.
  
  
• Transition investment credit: This is a new benefit for all Microsoft Dynamics financial management and supply chain management customers, giving them the flexibility and security in their Microsoft Dynamics solution choice, knowing that if their needs change – they have access to any of the other Microsoft Dynamics solutions that best fit their needs. Customers can apply the full license credit of their Microsoft Dynamics financial management and supply chain management license investment towards a move to any other Microsoft Dynamics financial management and supply chain management solution, such as moving from Microsoft Dynamics NAV to Microsoft Dynamics AX. Or a customer can move from one package to another (Standard to Professional) within a product family, if they are using the same packaging method.